Billing Terms and condition

Payments and Prices

All prices are current and may change in the future. Your individual and total order price is calculated at checkout, including any applicable shipping and payment fees, as well as VAT where relevant. For customers in the Gulf region, prices are displayed in your local currency (AED/SAR) via Shopify Markets, while billing is processed in our base currency.

When you reach checkout, we may transfer your personal data (contact and order details) to our payment providers โ€” Shopify Payments and PayPal โ€” so they can process your purchase securely. This data is handled in accordance with Shopify's Privacy Policy and PayPal's Privacy Statement.

We offer the following payment methods:

Card Payments (via Shopify Payments)
Secure credit and debit card payment processed through Shopify Payments. We accept:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • UnionPay

No card fees are added. Your card details are never stored on our servers โ€” they are securely handled by Shopify Payments, which is PCI-DSS Level 1 certified and supports 3D Secure authentication for added protection.

Express / Accelerated Checkout
For a faster checkout, you can also pay using:

  • Shop Pay
  • Apple Pay
  • Google Pay

These let you complete your purchase in just a few taps using payment and shipping details already stored with your device or account.

PayPal
You can also pay securely using your PayPal account or a card linked to PayPal. You'll be redirected to PayPal to complete your payment, then returned to our store to confirm your order.

Terms of payment are stated at checkout under each payment option. The full total for your order โ€” including any shipping or payment fees and VAT โ€” is summarized at checkout before you confirm your purchase.

Legal Notice / Company Information

iWell is a sole proprietorship (enskild firma) registered in Sweden.

Business name: iWell
Webshop: iwell.shop
Legal form: Swedish sole proprietorship
Organisationsnummer: 9001205336
VAT number (Momsreg.nr): SE900120533601
Registered address: Malakitagatn, Lund, Sweden
Email: info@iwell.shop
Phone: +46424958525

For any questions regarding your order, our products, or these legal terms, please contact us using the details above. We aim to respond to all enquiries within [1โ€“2] business days.

Right of Withdrawal (ร…ngerrรคtt)

As a consumer purchasing from iWell, you have a statutory right of withdrawal under EU and Swedish consumer law (the Distance Contracts Act, Distansavtalslagen).

Your 14-day right to cancel
You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party indicated by you, take physical possession of the goods. If your order is delivered in multiple shipments, the period runs from receipt of the final item.

How to exercise your right
To exercise the right of withdrawal, you must inform us of your decision by a clear statement (for example, an email or letter) sent to [your contact email] or our registered address above. You may use the standard withdrawal form, but it is not required. To meet the withdrawal deadline, it is sufficient that you send your communication before the 14-day period has expired.

Effects of withdrawal
If you withdraw, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision. We may withhold the refund until we have received the goods back, or you have supplied proof of having sent them. You must return the goods without undue delay and no later than 14 days from the day you notify us. You bear the direct cost of returning the goods. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Exceptions to the right of withdrawal
The right of withdrawal does not apply to:

  • Sealed goods which are not suitable for return for reasons of health protection or hygiene, and which were unsealed after delivery. This applies to our food supplements and personal care products: once the seal is broken, the item cannot be returned.
  • Goods that, after delivery, are inseparably mixed with other items.
  • Perishable goods or goods with a short shelf life.

Unopened products in their original, sealed condition may be returned within the 14-day period.

Food Supplement & Product Disclaimer

The products sold by iWell are food supplements and personal care products, not medicinal products.

Food supplements are not intended to prevent, treat, or cure any disease, and should not be used as a substitute for a varied, balanced diet or a healthy lifestyle. Do not exceed the recommended daily dose stated on the product packaging. Keep supplements out of the reach of young children.

If you are pregnant, breastfeeding, taking medication, or have a medical condition, consult a doctor or qualified healthcare professional before using any supplement. Discontinue use and seek advice if you experience any adverse reaction.

The information provided on this website, including product descriptions and any wellness-related content, is for general informational purposes only and does not constitute medical advice. Always read the product label and follow the manufacturer's instructions.

Returns and refunds on supplements and hygiene products
For reasons of health protection and hygiene, food supplements and personal care products cannot be returned or refunded once the seal has been broken or the packaging has been opened. This applies as soon as the product is unsealed after delivery, in line with the exceptions to the right of withdrawal under EU and Swedish consumer law.

Unopened products in their original, sealed condition may be returned within the 14-day withdrawal period.

This does not affect your statutory rights. If a product arrives damaged, faulty, past its expiry date, or is not the item you ordered, you are entitled to a replacement or full refund โ€” please contact us with your order number and a photo of the issue, and we will resolve it at no cost to you.

Dispute Resolution

We always aim to resolve any complaint directly and fairly. If you are not satisfied with how we have handled your matter, you have the following options:

Sweden โ€” Allmรคnna reklamationsnรคmnden (ARN)
You may refer your complaint to the Swedish National Board for Consumer Disputes (ARN), which reviews consumer disputes free of charge and issues recommendations for resolution. More information is available at www.arn.se. Postal address: Allmรคnna reklamationsnรคmnden, Box 174, 101 23 Stockholm, Sweden.

EU โ€” Online Dispute Resolution (ODR)
If you are a consumer resident in the EU, you may also use the European Commission's Online Dispute Resolution platform to submit a complaint: ec.europa.eu/consumers/odr.

We are happy to cooperate in resolving any dispute through these channels.

Intellectual Property

All content on iwell.shop โ€” including the iWell name, logo, text, product descriptions, graphics, images, and the overall design of the website โ€” is the property of iWell or its content suppliers and is protected by Swedish and international intellectual property laws.

You may not copy, reproduce, distribute, or use any content from this website for commercial purposes without our prior written permission. Product names, brand names, and trademarks of the manufacturers whose products we sell (for example Elexir Pharma, Holistic, New Nordic, BioGaia, Vichy, INIKA, Solgar, and others) remain the property of their respective owners and are used here solely to describe the products offered for sale.