FAQ
1. What makes iWell Shop products different?
We carefully select high-quality supplements from trusted European brands. Every product is tested for purity, safety, and effectiveness — no fillers, no hidden ingredients.
2. Are your products vegan or natural?
Many of our supplements are 100% plant-based, vegan, and free from artificial additives. You can find full details under each product’s description.
3. Where do you ship from?
All orders are shipped from Sweden, ensuring fast and reliable delivery across Europe and beyond.
4. Do you ship internationally?
Yes 🌍 we ship worldwide! Shipping fees and delivery times vary depending on your country — they’ll be shown at checkout.
5. How long does delivery take?
Delivery within Sweden usually takes 1–3 business days.
International orders typically arrive within 5–10 business days, depending on your location and customs handling.
6. What payment methods do you accept?
We accept credit/debit cards, PayPal, and Klarna for flexible and secure payments.
7. Can I return or exchange a product?
Yes — if your order arrived damaged or incorrect, contact us within 14 days. For health and safety reasons, we can only accept unopened products for returns.
8. How do I know which supplement is right for me?
Each product page includes detailed information about its benefits, ingredients, and usage.
If you’re unsure, you can contact our wellness team for personal guidance.
9. Do you offer discounts?
Yes 🎉 we regularly provide special offers and discount codes for our customers.
You can find current promotions on our homepage or by joining our newsletter, where we share exclusive deals and early access to new products.
10. How does the iWell Loyalty Program work?
When you create an account and place an order, you’re automatically enrolled in our iWell Loyalty Program.
You’ll earn points for every purchase, and those points can later be redeemed for discounts on future orders.
It’s our way of rewarding your trust and helping you save while staying healthy. 💚